kb9999's Privacy Policy
How your personal information is collected, stored, and kept secure — everything is explained transparently on this page.
kb9999 places the highest importance on the privacy of users in Bangladesh. We use your information in accordance with the terms set out in this privacy policy. By using our platform, you are considered to have agreed to the terms of this policy.
1. Introduction and Scope
This privacy policy ("Policy") applies to the kb9999 platform and its associated services. This policy is in effect whenever you visit our website kb9999.lat, register an account, participate in betting or gaming activities, or contact us.
We believe that maintaining complete transparency about the collection and use of information is a core characteristic of a responsible online platform. This policy is written in clear, plain language so you can easily understand what information we hold about you, why we hold it, and how we keep it secure.
If any changes are made to this policy, the last updated date will be revised, and registered users will be notified by email in the case of significant changes.
2. Information We Collect
We collect various types of information to operate our services properly and improve your experience. This information can be divided into three main categories:
2.1 Information You Provide Directly
Information you provide directly when opening an account or using our services:
- Full name and date of birth
- Mobile number and email address
- Password and security question answers (stored in encrypted form)
- National ID or other identity document details (for identity verification)
- Payment-related information (bKash, Nagad, or Rocket number — full account numbers are never stored)
2.2 Automatically Collected Information
When you use our platform, the following information may be collected automatically through technical processes:
- IP address and device type
- Browser version and operating system
- Pages visited and duration of activity
- Cookie and session data
- Referral source (where you came from before reaching our site)
2.3 Information Received from Third Parties
Limited information relating to transaction confirmation may be received from payment gateways such as bKash, Nagad, or Rocket. This information is used solely for the verification of financial transactions.
3. Purpose of Using Information
Collected information is used only for the legitimate purposes listed below:
4. Cookie Policy
Cookies are used on the kb9999 platform. Cookies are small text files stored in your browser that help improve your user experience.
4.1 Types of Cookies We Use
- Essential cookies: Required to maintain login sessions and for security processes.
- Functional cookies: Used to remember your preferences (such as language).
- Analytics cookies: Collect anonymous statistics about site usage to help improve services.
You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.
5. Data Security Measures
To protect your personal information, we have implemented industry-standard technical and organizational measures:
SSL Encryption
All our data transmissions are secured with SSL/TLS encryption, which keeps your information unreadable to third parties.
Password Hashing
Your password is never stored directly — it is kept in encrypted form using industry-standard hashing algorithms.
Fraud Monitoring
A 24/7 monitoring system is active to automatically detect suspicious activity and prevent unauthorized access.
Restricted Access
Only authorized personnel can access your information, and every access is logged.
6. Data Sharing Policy
kb9999 never sells your personal information to third parties or shares it for commercial purposes. However, information may be shared in the following limited circumstances:
6.1 Service Provider Partners
Minimum necessary information is shared with payment service providers such as bKash, Nagad, and Rocket for payment processing purposes. These partners operate under strict confidentiality agreements.
6.2 Legal Obligations
Required information may be provided in response to a court order or a lawful request from a legal authority. In such cases, we will always comply with applicable law.
6.3 Fraud Prevention
Information may be shared with relevant authorities if cooperation is required in investigations related to serious fraud or money laundering.
Beyond the circumstances described above, your personal information will not be shared with any third party without your consent.
7. Data Retention Period
How long your information is retained depends on the type of information and applicable legal requirements:
- Account information: Retained for as long as the account is active and for at least 5 years after closure.
- Financial transaction records: Retained for the long term to meet financial audit requirements.
- Communication records: Customer support communications may be retained for up to 2 years.
- Log files and analytics data: Typically deleted automatically after 12 months.
Information may not be deleted if legal obligations have not been fulfilled or if a dispute has not been resolved.
8. Your Rights
You have the following rights over your personal information:
Right to Access
You can request to know what information we hold about you and to receive a copy of it.
Right to Rectification
If any of your information is incorrect, you can request that it be corrected.
Right to Erasure
You can request that your information be deleted, within the limits of legal obligations.
Right to Restrict Processing
You can request that the use of your information be limited for specific purposes.
Right to Data Portability
You can request your information in a structured, machine-readable format.
Right to Opt Out of Marketing
You can request to opt out of promotional communications at any time.
To exercise any of the above rights, please contact us by email. We will aim to respond to your request within a maximum of 30 business days.
9. Child Protection Policy
kb9999's services are for those aged 21 or above only. We do not knowingly collect any information from minors. If a minor has accidentally registered on our platform, please bring this to our attention and we will immediately delete that account and the associated information.
An age verification process is active at the time of registration. Even so, if you have information about an account belonging to a minor, please notify our support team.
10. Marketing Communications
You may give your consent to receive promotional emails and messages at the time of registration or at a later date. This consent can be withdrawn at any time.
Messages related to important transactions or security may be sent regardless of your preferences, as these are an integral part of the service.
11. International Data Transfers
Regardless of where our servers are located, we ensure that your information is always protected in accordance with the standards described in this privacy policy. Appropriate security measures are ensured for international data transfers.
12. Third-Party Links
Our platform does not contain links to third-party sites. However, games from providers such as Pragmatic Play, Evolution Gaming, JILI, or Spribe may be integrated into our platform. These providers may have their own privacy policies, and we recommend contacting them directly for information about their gameplay data.
13. Changes to This Policy
kb9999 reserves the right to change or update this privacy policy at any time. In the case of significant changes:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified of important changes by email.
- Continuing to use the platform after any changes will be considered as your agreement to the new policy.
It is therefore recommended that you visit this page regularly.
14. Contact Us
For any privacy-related questions, requests, or concerns, please contact our data protection team:
Email Address
Live Support
24/7 Bengali Live Chat
Response Time
Within 30 business days
Language
Bengali and English
Thank you for reading this privacy policy. For more details, please also visit our Terms and Conditions and Responsible Gaming pages.